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Contact us

We're always happy to hear from you.

Our Soho Support team is available to answer any online order-related queries seven days a week.

Most answers to your queries can be found on our FAQs page. Alternatively, if you can't find what you're looking for, you can get in touch via email or the 'Contact us' form below. Please note, in order to service as many of our members and customers as possible, we have temporarily removed our telephone option.

We're currently receiving an exceptionally high volume of enquiries, therefore email response times may be a little delayed. We will get to your initial queries first, so please refrain from sending additional messages.

Opening hours (GMT)

Monday to Friday: 8am to 8pm

Saturday, Sunday and public holidays: 9am to 5.30pm

For online order enquiries

Please enter the characters 461F in reverse order in the box below

Looking for more information?

Take a look at our Frequently Asked Questions