Terms of sale

Advent Calendar Competition Terms and conditions can be found here

1. Introduction

1.1 These Terms of Sale (“Terms”) apply when you purchase products through www.cowshed.com  (“our Website”).

1.2 Please read these Terms carefully before placing an order. By placing an order through our Website, you agree to be bound by the version of these Terms in force at the time of your order.

1.3 Your use of our Website is also governed by our Website Terms and Conditions. Information about how we collect and use your personal information is set out in our Privacy Notice.

1.4 Additional terms may apply to particular products, promotions or competitions. Where additional terms apply, they will be made available to you before you purchase a product or take part in the relevant promotion or competition.

1.5 We may update these Terms from time to time. Any changes will apply to orders placed after the updated Terms are published, unless a change is required by law to apply differently.

2. Information about Us

2.1 We are Cowshed Products Limited a company registered in England and Wales under registration number 03869426 and our registered address is 72-74 Dean Street, London, W1D 3SG.

2.2 If you have any questions, complaints or comments about your experience ordering or buying products from us, or about this Website then you may contact us in the following ways: email or by post to Cowshed, 70 New Oxford St, London WC1A 1EU 

3. Buying Products on our Website

3.1 To place an order, follow the instructions shown on the relevant product and checkout pages. Before placing your order, please check that the products, quantities, delivery address and other information you have provided are correct. You should also check our Delivery page to confirm that we deliver to your location.

3.2 We will confirm receipt of your order by online electronic means to the e-mail address you have given us on ordering. Our acknowledgement of your Order is not acceptance of your order. We are entitled to refuse any order placed by you. We will notify you if we do not accept your order, for example because your selected products are unavailable,  payment is not authorised, we have identified an error in the price or description, we cannot deliver to the address provided, or we reasonably believe the order has been placed for resale, in bulk or as part of fraudulent activity.

3.3 Once your order is despatched, we will send you a confirmation email which is acceptance of your order. Our confirmation email will include an estimated delivery date for your order and we will endeavour to fulfil your order by the date set out in the acknowledgement email. A contract for the sale and purchase of the products will only arise once we dispatch the products from our warehouse.

3.4. All details you provide to us for the purpose of purchasing products on our Website must be correct including shipping address. You confirm that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit or debit card details from your card issuer before providing you with any products.

3.5. Discount codes and offers cannot be redeemed on gift vouchers, sale, promotional items or third party products.

3.6 If you need to cancel your order or change the products or delivery address, please contact our Customer Service Team as soon as possible with all relevant details. Orders are sent to our fulfilment warehouse quickly, so we cannot guarantee that we will be able to cancel or amend an order after it has been placed. Once an order has entered warehouse processing or has been dispatched, we are unable to make any changes. This does not affect your statutory cancellation and return rights.

3.7. Our products are sold to you subject to any terms and conditions in respect of the individual product described on the Website, including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties and guarantees. We endeavour to ensure that all details, descriptions and prices on the Website are correct at the time when the relevant information was entered onto the system. The images of the products on our Website are for illustrative purposes only. Your product and its packaging may vary slightly from these images.

3.8 Products purchased through our Website are intended for personal use and must not be purchased for unauthorised resale. You do not acquire any rights of use to our trade marks when you purchase our products. Any unauthorised use of our trade marks for distribution or resale of our products is strictly forbidden.

4. Price and Payment

4.1 Details of the prices for the products and the procedures for payment and delivery are displayed on or through our Website. The price of any product is the price in force at the date and time of your order. You must pay for your order using one of the payment methods displayed at checkout. By submitting your order, you confirm that you are authorised to use the selected payment method and authorise us or our payment provider to take payment for your order.

4.2 The price of any product includes VAT but excludes any delivery charges and, if you live outside the UK, any local import taxes and duties. Local import taxes and duties are your responsibility to pay. Please refer to our Delivery  policy for further information.

4.3 We reserve the right to change the price of the products shown on our Website and withdraw or change product offers at all times. If there is any error in the price of the product you have ordered, we reserve the right to cancel your order. 

4.4 We take reasonable care to ensure that product prices are correct. If we identify a pricing error before accepting your order, we will contact you and give you the option to continue with the order at the correct price or cancel it. We will not charge you a higher price without your agreement. If we are unable to contact you, we may cancel the affected product or order and refund any payment already taken.

5. Discounts, promotional codes and free gifts

5.1 From time to time, we may offer discount codes, promotional offers or free gifts. Additional terms may apply to a particular promotion, including eligibility requirements, qualifying products, minimum spends, geographical restrictions and opening and closing dates. These will be provided with the relevant promotion.

5.2 Unless stated otherwise, only one discount code may be used per order. A discount code must be entered and successfully applied at checkout before you complete your order. Discount codes cannot be applied retrospectively to an order that has already been placed.

5.3 Discounts have no cash value and apply only to eligible products. Unless the relevant promotion states otherwise, discounts cannot be used towards gift cards, delivery charges, sale or already-discounted products or subscription orders.

5.4 Discount codes and promotional offers cannot be combined with another discount, including a welcome discount or Soho House member discount, unless we expressly state otherwise. If you are eligible for more than one discount, only one discount will apply to your order.

5.5 You must meet all conditions of the promotion at the time you place your order. If the qualifying conditions are not met, the discount or free gift will not apply. Promotional products and free gifts are subject to availability while stocks last.

5.6 A free gift cannot be exchanged for cash, credit or another product unless it is faulty or we expressly agree otherwise.

5.7 If you return products and the return means that your remaining order no longer meets the conditions for a discount or free gift, we may recalculate your order and refund. Any free gift must also be returned, unused, unopened, undamaged and in its original packaging. If the free gift is not returned, we may deduct its stated value from your refund where permitted by law.

5.8 Refunds for discounted products will be based on the amount actually paid. Where a partial return means that a minimum-spend, multibuy or other promotional threshold is no longer met, we may adjust the refund to reflect the price that would have applied to the products you keep.

5.9 We may refuse, cancel or withdraw a discount or promotional benefit where we reasonably believe there has been misuse, fraud, use of multiple accounts to avoid restrictions, or purchasing for unauthorised resale.

5.10 We may amend, suspend or withdraw a promotion before an order is placed. Any change will not affect an order that we have already accepted, unless required by law.

5.11 Nothing in this section affects your statutory rights, including your rights where a product is faulty, damaged or incorrectly supplied.

Soho House Members and Friends
Eligibility: The promotion is exclusively available to Soho House members and friends. They will need to access their account via the member sign-in page.
Discount Details: Members and Friends receive 25% off sitewide based on RRP (some exclusions may apply to limited-edition releases). The Members and Friends discount cannot be used in conjunction with other offers or promotions; however, we always ensure that Members receive the best available discount.
How to Redeem: The discount will be automatically applied at checkout to eligible products after the member has logged into their account via the member portal. We cannot accept responsibility if customers do not make a reasonable attempt to log in correctly to their specific Soho Members account.
Returns and Exchanges: Items purchased during this promotion are subject to our standard return and exchange policy. Refunds will reflect the final purchase price after the discount has been applied. Discount cannot be applied retrospectively to an order that has already been placed.

6. Cancellation Rights 

6.1 If you are a UK consumer and you buy products from us online, you have a legal right to cancel your contract within 14 days of receiving your order, unless one of the exceptions in clause 6.8 applies.

To exercise your cancellation right, you must tell us clearly that you wish to cancel your contract no later than 14 days after the day you receive your order.

You can do this by using our online returns portal, where available, or contacting our Customer Service Team

Once you have told us that you wish to cancel, you must send the products back to us no later than 14 days after the day you notified us of your cancellation.

Products must be returned unused, unopened, undamaged and in their original packaging. You are responsible for ensuring the products are packaged securely and returned safely.

Please keep hold of your proof of postage until your refund has been confirmed.

We will refund the price paid for the returned products, including the standard delivery cost where required by law, to your original payment method. We will do this no later than 14 days after the day we receive the products back from you, or, if earlier, 14 days after the day you provide evidence that you have sent the products back.

We may make a deduction from your refund for any loss in value of the products if that loss is caused by unnecessary handling by you.

6.2  We offer a 30-day returns policy for UK orders.

If your order is not quite right, you may return unwanted products within 30 days of receiving your order, provided the products are unopened, unused, undamaged and in their original packaging.

For returns of the Cowshed Advent Calendar, please contact our Customer Service Team before submitting a return through our self-service returns portal. Our team will explain the next steps and, where appropriate, direct you to the returns portal. This contact-first process does not affect your statutory rights or your eligibility under our 30-day returns policy.

UK returns are handled through our self-serve returns portal. Return requests can only be submitted once your order has been fulfilled.

To start your return, enter your order details in the portal and follow the steps shown.

Once your return reaches us and has been checked by our team, we will process your refund to your original payment method and send you confirmation by email.

A return fee of £3.00 will be deducted from your refund for returns made under our 30-day returns policy, unless the return relates to a damaged, faulty or incorrectly supplied product.

Please keep hold of your proof of postage until your refund has been confirmed. Please refer to our Returns page for more information.

6.3 If you bought your Cowshed products from one of our retail partners, you must arrange any return, refund or exchange directly with the retailer you purchased from.

6.4 If your order arrives damaged, faulty or incorrect, please contact our Customer Service Team with your order number, a description of the issue and clear photographs where possible.

6.5 If you are a consumer based in the European Union, you may have a legal right to withdraw from your contract within 14 days of receiving your order, unless one of the exceptions in clause 5.8 applies.

Please refer to our EU Right of Withdrawal page for full details of how to exercise this right.

Where your EU right of withdrawal applies, you must tell us clearly that you wish to withdraw from the contract within the applicable withdrawal period. You must then return the products in accordance with the instructions provided.

Products must be returned unused, unopened, undamaged and in their original packaging, unless handling was necessary to establish the nature, characteristics and functioning of the products.

We will process any refund due in accordance with your legal rights and the information provided on our EU Right of Withdrawal page.

6.6  If you are returning products from outside the UK or EU, we do not offer a free returns service.

You must return the products using a fully tracked service with a reputable carrier.

Cowshed cannot accept responsibility for returns that are lost, delayed or damaged in transit, so please keep hold of your proof of postage and tracking details until your refund has been confirmed.

Once your return has been received and checked, we will process any refund due back to your original payment method and send you confirmation by email.

6.7 Please note that we cannot refund any taxes, duties or customs charges paid on orders shipped outside the UK, unless required by law.

6.8 Our cancellation rights do not apply in the following circumstances:

• The products are personalised or bespoke;
• The products are sealed and have been unsealed after delivery;
• The products have been used, opened or damaged after delivery, unless they were faulty or damaged when you received them; or
• You have not purchased the products as a consumer.

If any of these circumstances apply and you wish to discuss your options, please contact our Customer Service Team

 7. Modifications

We reserve the right to alter, suspend or discontinue any aspect of Our Website or the content or products available through it, including Your access to it. Unless stated otherwise, the sale of new products shall be subject to these Terms.

8. Your Information

Please read our Privacy Notice which contains important information about the use of your Personal Information and other information regarding your Privacy.

9. Security

You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our Website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding our Website that comes to your attention.

10. Product suitability

We cannot give any assurances that our products may be made available or used in any particular jurisdiction outside the UK under any applicable non-UK laws or regulations. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase and use the products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.

11. Cookies

As part of your product purchase we may log certain information about you by using cookies. For more information on our use of cookies please refer to our Cookie Policy.

12. Liability

12.1 We will not be liable, in contract, tort or otherwise for any of the following losses arising out of or in connection with these Terms: (i) direct or indirect loss of revenues, profits, contracts, business or anticipated savings; (ii) any direct or indirect loss of goodwill or reputation; or (iii) any special or indirect losses. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence or that of our agents or employees. If you are not a consumer, our liability to you, whether in contract, tort (including negligence) or otherwise, arising out of or in connection with these Terms shall be limited in aggregate to the net payment to us from you for the product concerned.

12.2 Nothing in these Terms exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by our employees or agents, or for any other liability that cannot be limited or excluded by law.

 12.3 All content and services on our Website are provided on an 'as is' and 'as available' basis. We do not make any representation or give any warranty (whether express or implied) in respect of our Website or its content, including, without limitation, any advice given (on a personal or general basis) and statements made by advertisers on or via the Website, or in respect of any transaction that may be conducted on or through our Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. Nothing in these Terms shall restrict your statutory rights as a consumer (including your rights to receive a reasonable standard of service and your contract cancellation rights under European law).

12.4. We do not accept liability for damage to your computer system or loss of data that results from your use of the Website. We do not guarantee or warrant that any content available for downloading from our Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our Website and is compatible with our Website.

13. Complaints

13.1 If you have a complaint about your experience in purchasing our products, please contact our Customer Service Team

13.2 If we are unable to resolve your complaint to your satisfaction, you may want to refer your matter to RetailADR via their website. RetailADR is approved by the government to provide alternative dispute resolution services. They will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. We do not intend to initiate dispute resolution through RetailADR ourselves, but you are always entitled to do so and if you do lodge a complaint with RetailADR, we will engage with Retail ADR in relation to your complaint. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which you can access here.

14. General

14.1 Alterations

We may alter these Terms from time to time and post the new version on our Website. All use of our Website from the date we post the new version of these Terms will be governed by that version. You will be deemed to have accepted any such changes by your use of our Website from such time. You must check the terms and conditions on our Website regularly.

14.2 Illegality

If any provision of these Terms is found by a court or regulator to be illegal, unlawful, invalid or unenforceable the other provisions shall continue to apply. 

14.3 Governing Law and Jurisdiction

 In the event of any dispute between you and us concerning these Terms, English law will apply. If you are a consumer resident in the UK and you wish to take court proceedings against us you must do so within the United Kingdom. If you are buying our products from anywhere outside the UK this does not deprive you of the protection afforded to you by virtue of local laws in that territory.

14.4 Causes beyond Control

 Neither You nor We will be responsible for any failure or delay to perform any obligation to the other due to causes beyond your or our respective reasonable control. We will take reasonable steps to prevent or minimise any delay. We will notify you if there is a risk of substantial delay and give you a right to cancel your order.

14.5 No Waiver

If you breach these Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

14.6 Our Relationship

 These Terms govern our relationship with You and we intend to rely on them and your order. If you require any changes, please ask them to be put in writing to avoid misunderstandings between you and us

15. Cowshed Product E-Gift Cards

15.1 Cowshed E-Gift Cards are delivered electronically to the email address provided when the order is placed. You are responsible for checking that the email address is correct.

15.2 Cowshed E-Gift Cards can only be redeemed against products purchased through www.cowshed.com. They cannot be used for spa treatments, purchases made in Cowshed spas or purchases from third-party retailers.

15.3 Cowshed E-Gift Cards are valid for 12 months from the date of purchase. Any remaining balance will expire at the end of this period and cannot be refunded, except where required by law.

15.4 A Cowshed E-Gift Card may be used as full or part payment for an order. If the order value is greater than the available balance, the remaining amount must be paid using another payment method accepted at checkout. Any unused balance will remain available until the expiry date.

15.5 Gift Cards are non-transferable, non-refundable and non-exchangeable. Gift Card purchases are final, no additional funds can be added and no cash refunds or change will be given.

15.6 Promotional or discount codes cannot be used to purchase E-Gift Cards. E-Gift Cards are excluded from promotional offers unless the relevant offer specifically states otherwise.

15.7 Cowshed Products Ltd does not accept responsibility for lost, damaged or stolen cards or any unauthorised use of the cards. We reserve the right not to accept a gift card which we consider to be affected by fraud. Purchase/use of this card constitutes acceptance of these Terms, which may be subject to change.

16. Our Subscription Services/ Subscribe and Save 10%

16.1 By selecting our subscription service ("Subscription"), You agree to regularly scheduled deliveries of your selected products at intervals specified by You during the ordering process. These Subscription Orders are governed by these Terms in addition to the terms set out in our Delivery & Returns policy.

16.2 Your Subscription will automatically continue and You will be charged at the intervals specified during your initial order, unless and until cancelled by You or by Us in accordance with clause 16.5 below.

16.3 You authorise us to charge your provided payment method automatically on each scheduled subscription date. If payment cannot be processed, we will contact You to update your details. If payment issues persist, we reserve the right to suspend or cancel your Subscription.

16.4 Prices applicable to Subscription Orders will be the prices displayed on Our Website at the time of processing each recurring order. Prices include VAT but exclude delivery charges and any applicable taxes or duties outside the UK, which remain your responsibility.

16.5 You may pause, skip, or cancel your Subscription at any time by logging into your account on Our Website or by contacting our Customer Service Team Any changes or cancellations must be made at least 24 hours before your next scheduled payment date. If changes are made after this time, You may still be charged and your order fulfilled.

16.6 We reserve the right to modify or discontinue our Subscription service at any time. Should we decide to discontinue your Subscription, we will notify You by email at least 14 days prior to discontinuation.

16.7 Promotional codes, discounts, or offers applicable to standard purchases may not be applied to Subscription Orders unless explicitly stated otherwise.

16.8 Subscription products are subject to availability. In the event a subscribed product becomes unavailable, we will inform You promptly, and You may choose to amend, pause, or cancel your Subscription accordingly.

17. Corporate Gifting

17.1 All orders placed through our Corporate Gifting service are final. Due to the personalised nature of these orders between businesses, we cannot accept returns, exchanges, or cancellations once your order has been confirmed. This does not affect your statutory rights in the event of faulty or incorrectly supplied products. Please raise any issues with the team via gifting@cowshed.com 

17.2 Please carefully check all order details prior to confirmation. If you have any questions regarding your corporate gifting order, please contact us at gifting@cowshed.com