Returns
Not quite right?
It happens. If your order is not quite what you had in mind, you can return eligible items within 30 days of receiving your order.Start a return
UK returns are handled through our self-service returns portal, so there is no need to contact Customer Care before returning an eligible item.
Return requests can be submitted once your order has been dispatched.
Enter your order details in the portal, select the items you wish to return and follow the instructions provided.
A £3 return fee will be deducted from your refund.
Start your return here
Returning an Advent Calendar?
Please contact customer support
Please include the reason why you would like to return, and the team will explain the next steps and, where appropriate, direct you to the returns portal.
Exchanges
We do not currently offer exchanges for online purchases.
Online orders cannot be exchanged at Cowshed shops, spas, Soho Farmhouse or other Soho House locations.
If you ordered the wrong product, you can return the eligible unopened item for a refund and place a new order for the product you would prefer.
Partial returns
You can return individual items without returning your entire order.
When creating your return through the portal, select only the products you wish to send back. Any items you keep will remain part of your original order.
Damaged or faulty items
Please do not use the returns portal if an item has arrived damaged, faulty or incorrect.
Contact our Customer Service Team with your order number, a description of the issue and clear photographs of the item and packaging. Our team will review this and help put it right.
Gift cards
Cowshed Product Gift cards cannot be returned through our self-service returns portal and are not eligible for refunds.
Purchases from other retailers
If you purchased your Cowshed products from one of our retail partners, please arrange the return directly with the retailer you bought them from.
Products purchased elsewhere cannot be returned through the Cowshed returns portal.
Refunds
Once your return has reached us and been checked, your refund will be processed back to your original payment method.
We will email you once your refund has been completed.
Please keep your proof of postage until you have received confirmation of your refund.
Original delivery charges are not refunded unless the entire order was faulty, damaged or incorrect.
International returns
We do not currently offer a free international returns service.
Please return eligible items using a fully tracked service with a reputable carrier. Cowshed cannot accept responsibility for returns that are lost in transit, so please keep your proof of postage until your refund has been confirmed.
Customers in the European Union can find further information about their right of withdrawal here.