Delivery & Returns

UK shipping

For delivery within the UK, we offer the following options:

Destination

Service Duration Price
UK mainland Evri standard 4-6 working days £3.95, free over £50
UK mainland DPD standard 2-3 working days £6.95

UK mainland

DPD Next Day Next day if ordered before 12pm Mon-Fri £12.00
UK non-mainland Evri

4-6 working days

£6.95, free over £80


Bank Holidays may affect the dispatch and delivery of your order by up to two working days, please see your tracking information for your estimated delivery date.

DPD premium services

Next Day Delivery DPD is not available in remote areas such as Aberdeen, Argyll, and the Northern Highlands.

*For Next Day Service orders placed between 1pm on Fridays and 1pm on Mondays will be delivered on the following Tuesday.

Please note that premium services may not be available during sale or promotional periods

Delivery to a BFPO Address

We are able to deliver your Cowshed Order to a BFPO address, please select our UK Evri Standard Delivery service at checkout.

Europe Shipping

We currently deliver to the following countries:
Austria, Andorra, Belarus,  Belgium, Bosnia & Herzegovina,  Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland,  Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and Ukraine.

Destination

Service Duration Price
EU DHL 7-11 working days £19.99

 

Please note, we're temporarily unable to ship orders to Spain, Italy, or Greece - we apologise for any inconvenience.

EU FAQs

Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Soho Home will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer. There will be no further payable amount owed by the customer once the order is placed.

If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our Cowshed Support team.

International shipping

For delivery to the rest of the world, we offer the following options:

Destination

Service Duration Price
Switzerland DHL - standard 5-10 working days £35
UAE DHL - standard 5-10 working days £35
Japan, Hong Kong, and Singapore DHL - standard 5-10 working days £35
South Korea DHL - standard 5-10 working days £35
Australia DHL - standard 5-10 working days £35
New Zealand DHL - standard 5-10 working days £35

Tax & duties

EU

Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Soho Home will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer.

There will be no further payable amount owed by the customer once the order is placed.

International

We ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival.

Please note that we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

Returns 

We hope that you will be happy with your order, however, if for any reason you wish to return something us for a refund you may do so within 28 days of receipt provided that the item is unused, in perfect condition and complete with original packaging. 

We offer a free returns label for our UK customers, which is included in your order. Unfortunately, we are not able to offer free returns outside of the UK, we recommend you select a tracked service to ship the items back to us so we can process your refund. 

UK - How to I return an item? 

For all returns, please complete the Return Code column on your Delivery Note or Commercial Invoice and include inside your parcel. The goods must be returned unused and in perfect condition complete with original packaging so take care to ensure you have securely packaged up your return. 
 
We include a Royal Mail Free Returns Label inside all orders, simply attach the pre-paid label to the front of your parcel and take your return to any UK Post Office counter 

Rest of World - How to I return an item?

- We do not offer a free returns service; we therefore ask that you use a fully tracked service with any reputable carrier. 

Please note that Cowshed cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.