Delivery & Returns
Bank Holidays and Sales periods may affect the dispatch and delivery of your order by up to two working days, please see your tracking information for your estimated delivery date.
UK shipping
| Destination | Service | Duration | Price |
|---|---|---|---|
|
UK Mainland |
Royal Mail Tracked 48 hours | 2 working days if ordered by 5pm | £6.95, free over £100 |
*Please note we are currently unable to deliver to the Isle of Man - we apologise for any inconvenience.
North America, Canada and Mexico Shipping
| Destination | Service | Duration | Price |
|---|---|---|---|
| USA | Fedex Standard | 4-6 working days | $9.95, free over $80 |
| USA | Fedex Premium | 2-3 working days | $15.00 |
|
Canada |
Fedex International | 4-7 working days | $30.00 |
| Mexico | Fedex International |
4-7 working days |
$30.00 |
*Please note that deliveries to Hawaii can take up to 21 days to arrive
Europe Shipping
We currently deliver to the following countries:
Austria, Andorra, Belgium, Bosnia & Herzegovina, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and Ukraine.
| Destination | Service | Duration | Price |
|---|---|---|---|
| EU | DHL | 7-11 working days | £19.99 |
*Please note, we're temporarily unable to ship orders to Cyprus, Spain, Italy, Belarus or Greece - we apologise for any inconvenience.
International shipping
For delivery to the rest of the world and the EFTA region, we offer the following options:
| Destination | Service | Duration | Price |
|---|---|---|---|
| Switzerland | DHL - standard | 5-10 working days | £35 |
| Iceland | DHL - standard | 5-10 working days | £35 |
| Norway | DHL - standard | 5-10 working days | £35 |
| Liechtenstein | DHL - standard | 5-10 working days | £35 |
| UAE | DHL - standard | 5-10 working days | £35 |
| Japan, Hong Kong, and Singapore | DHL - standard | 5-10 working days | £35 |
| South Korea | DHL - standard | 5-10 working days | £35 |
| Australia | DHL - standard | 5-10 working days | £35 |
| New Zealand | DHL - standard | 5-10 working days | £35 |
*Please note, we're temporarily unable to ship orders to Israel and UAE - we apologise for any inconvenience.
Tax & duties
EU
Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that we will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer.
There will be no further payable amount owed by the customer once the order is placed. If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our Support team.
International
We ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.
Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival.
Please note that we have no control over these charges and cannot predict their amount or offer a refund for them.
We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.
UK - Returns Policy
You have 30 days from receiving your order to send unwanted items back to us. Items must be unopened, unused, undamaged and in their original packaging, ready to make their way back safely. Returns have a fee of £3.
For more information visit our Returns page.
How it works
Returns are now handled through our self-serve portal. Return requests can only be submitted after the order is fulfilled.
Enter your order details in the portal and follow the steps to create your return. Once your parcel reaches us and has been checked by the team, we’ll process your refund and send you confirmation.
Please note that once returns are received it can take up to 10 working days for your refund to appear on your statement.
Start your return here
Rest of World - How to I return an item?
Find EU right of withdrawal here
We do not offer a free returns service; we therefore ask that you use a fully tracked service with any reputable carrier.
Please note that Cowshed cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.