As of the 19th June 2026, under EU consumer protection law, customers who purchase goods or services online have the right to cancel their purchase within 14 days of receiving the goods, without giving a reason. This 14-day period is commonly known as the cooling-off period.

Please complete the form below if you would like to withdraw your order.

Cowshed do not offer a free returns service for EU orders; we therefore ask that you use a fully tracked service with any reputable carrier and maintain proof of postage. Returns must be posted within 14 days of requesting the right to withdraw your order. Please contact customer service at support@cowshed.com once your return is on it's way.