Online Ordering 

Account Enquiries 



Product Information

In The Shed

Spa Enquiries, Bookings & Cancellations


Online Ordering

Which payment methods do you accept?

We currently accept payment via

Visa, MasterCard, Solo, Maestro, Visa Debit, Visa Electron, American Express, Paypal

Are my card details secure?

At Cowshed we understand that your online security is of paramount concern. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider Braintree. Security measures include;

  • Validated PCI DSS Compliance
  • Prohibited Data Storage
  • Data Encryption
  • Authentication and session management
  • Secure Access Technologies

Our checkout provider represents industry best practice in online payments. Rest assured that when shopping with Cowshed, we leave nothing to chance and have your security concerns in mind.

When will I be charged?

We charge your card when your order is dispatched from the warehouse. If payment is via Paypal, payment is taken immediately.

Do you deliver to my country?

We deliver globally however unfortunately, certain location and product restrictions do apply. Products containing alcohol such as Room Diffusers cannot be shipped internationally.

How much is delivery and how long will it take?

UK Delivery Information

UK Mainland Standard Delivery // All UK mainland orders are shipped on a 3-5 day service, Monday to Friday. // FREE on all orders over £50 // £4.95 on orders under £50

UK Mainland Next Day Delivery // Next Day Service is available, Monday to Friday. Please place your order before 5pm to guarantee next day delivery. Orders placed after 5pm will be dispatched the next working day // £6 on orders

Ireland and Channel Islands Standard Delivery// Please expect delivery within 2-5 working days of placing your order, Monday to Friday. Your order will be sent via Hermes and will require a signature on delivery. // FREE on orders over £100 // £14.95 on orders under £100   

BFPO // We are able to deliver to BFPO addresses. Please place your order on a UK Mainland Next Standard Delivery.

International Delivery Information

For international orders, please allow between 3-5 working days for dispatch. Delivery times will vary according to region. Please note, international deliveries may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer. These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.

Western Europe - £14.99 // Regions including Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Luxembourg, Netherlands, Sweden, Switzerland

Eastern Europe - £19.99 // Regions including Armenia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Russia

Southern Europe - £19.99 // Regions including Italy, Spain, Croatia, Greece, Bulgaria, Turkey, Cyprus, Macedonia, Slovenia, Malta

Australia - £35

United States Territories, Canada and the Caribbean - £40

Asia - £42 // Regions including China, Japan, Hong Kong, Singapore, South Korea, Taiwan, Thailand, 

New Zealand - £43

Middle East- £45 // Regions including Qatar, United Arab Emirates, Saudi Arabia, Iraq, Jordan, Egypt, Israel, Lebanon, Palestine, Syria, Oman, Yemen.

South America - £48

My payment has been declined. Why is that?

If you receive notification that your credit or debit card has been declined, please check that you have entered the correct card details and that your card has not expired. Please also check that you have entered the correct billing address exactly as it appears on your statement. Alternatively, please use a different card. If that fails, please contact the bank that issued the card for further information. Please note that for your own personal privacy, only your bank can tell you why your card has been declined. 

Can I amend or cancel my order?

We start processing your order right after you receive your Order Confirmation and cannot take further payment for additions, or refunds for detractions. Therefore, we are unable to make any amendments to your order. There is a very limited window where we may be able to cancel your order. If you would like to cancel your order, please call 0207 534 0871 and have your order number and relevant details handy. Please note that your statutory right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is not affected. 

I forgot to enter my promotional code. Can I be refunded?

From time to time, we may make available a promotional code to use on your order. The promotional code should be entered into the relevant field in the shopping basket prior to placing your order. Unfortunately, we cannot retrospectively add the promotional code to your order or refund the equivalent amount so please do check your order before placing it. In some cases, you may be able to use your code on your next order, so hold onto it. You can only use one promotional code per transaction.

How can I track my parcel?

When your order leaves the warehouse you will be sent a Dispatch email. Within this will be you your tracking number, which you can enter into the Hermes tracking site (https://www.myhermes.co.uk/tracking-results.html). 

Do I have to be in to sign for my delivery?

The courier must be able to deliver to a secure address and a signature is required for all orders dispatched with Hermes. 

I have missed my delivery. What happens next?

Deliveries are attempted between Monday and Friday 9-5.30, and will be carded three times before the parcel is returned to the depot. Should your order not be delivered, your order will be returned to us and will be processed as a refund. Please note that we are unable to re-send packages that are returned to us as undeliverable. Our shipping courier will return your parcel back to us if the address is incorrect or outdated or there has been a number of failed delivery attempts. Therefore, please ensure that the address details you enter are accurate.

I am receiving a delivery internationally. Who is responsible for any additional charges?

Taxes and customs charges are the sole responsibility of the customer. These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.

My package has not arrived. Where is it?

If you live in communal flats, the courier may attempt to leave your parcel with a neighbour/concierge if you are out. If you have any queries regarding the whereabouts of your order, please contact customer services on 0207 534 0871 and we will look into this for you.



What is your returns policy?

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. We offer a free returns service for our UK orders via Royal Mail. Please ensure that the package is wrapped securely. We also recommend that you retain your proof of postage as we cannot accept liability for goods lost in transit.

Please note, customers returning international orders are responsible for the cost of return postage. Please contact our customer care team at [email protected] or 020 3350 3470 for further assistance.

If you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. We cannot accept returned items which were not purchased from our online store.

How do I make a return?

For UK orders, just follow these simple steps to return your item(s) via Royal Mail

  • Ensure you return your item(s) within 14 days of receipt. The goods must be returned unused, in their original, undamaged packaging
  • Complete the Return Code column on your Delivery Note and place it in the parcel
  • Attach the pre-paid returns label provided with your order to the front of your parcel
  • Take your package to any post office counter and ask for a proof of postage.
How will I know if you have received my return?

Please allow up to 5 working days for your returned package to reach our warehouse. For your peace of mind, we recommend using recorded delivery to make your return, as its whereabouts can be tracked. 

How long will it take for my funds to be returned?

We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the same card or Paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Your statutory rights remain unaffected. 

My items were faulty or incorrect. What happens next?

We’re extremely sorry you’ve experienced an issue with your online order. If you need to return your items owing to defects, incomplete or incorrect delivery, please contact our Customer Care team by emailing [email protected] or calling 020 3350 3470

What are my statutory rights to cancel?

Under the Consumer Contracts Regulations 2015 you have 14 working days (beginning the day after receipt of your order) to cancel your order.


Product Information

Are Cowshed products safe to use during pregnancy?

Essential oils are used in all Cowshed products, however they aren’t deemed harmful during pregnancy unless used in high doses. All of our fragrance concentrations are compliant with guidelines set by IFRA (International Fragrance Association). If you have any concerns, we would recommend seeking medical advice before use.

Our tailored Maternity range, Udderly Gorgeous, is designed especially for new and expectant mothers. Made with wildcrafted Sea Buckthorn Oil, the range is rich in vitamins, carotenes, minerals and fatty acids to provide your skin with all the nourishment it needs.

What is Cowshed’s ‘No Nasties’ policy?

Cowshed has evolved into a holistic range of products and treatments, all bound together through our continued use of natural botanicals from sustainable resources containing the highest quality essential oils. On top of which we guarantee;

No Parabens (preservatives)
No Petrochemicals (petroleum bi-products)
No Sulphates (artificial foaming agents)
No Animal Ingredients (spare a little organic beeswax and wildflower honey)
No Artificial Fragrancing
No Animal Testing (not now, not ever)

We continue to make all of our products in England.

Do Cowshed products contain allergens?

All of the products in our spa-inspired range are legally required to undergo a skin safety assessment test in order to go on the market. Safety assessment tests are carried out to make sure products are safe for human use. However, due to the high ratios of essential oils used in this product, a skin test is advisable, especially for those with sensitive skin. This is clearly labelled upon all our products and online. We recommend placing a drop behind the ear for 24 hours to check for any reactions.

Where can I obtain a full list of product ingredients?

If there is a specific product, or range of products you would like the ingredients list for, please do email us at [email protected] and we will gladly email you the full list.

Do Cowshed products have an expiry date?

Our products feature natural ingredients which tend to have a shorter shelf life than their synthetic alternatives. Please refer to the PAO (Period After Opening) symbol on our product label as a guide to how long each product should be used for once opened. For more information on specific products please email [email protected]

How should I store my Cowshed products?

We would advise that our products are stored in a cool, dry environment to ensure they maintain their freshness and efficacy. Our candles should be lit in locations with no cross wind to ensure even burning of the wax.


In The Shed

Where did the name Cowshed come from?

A cow shed might be an unlikely place to discover a range of award-wining bath, body and skincare products but that's exactly where ours were born. Since we opened our first spa in the old cow shed at Babington House, Somerset in 1998, we've expanded to locations all over the world, but our products have always stayed true to our British heritage.

Who should I contact regarding Press Enquiries?

Please email us on [email protected].

Who should I contact for general product or company information?

Feel free to email us on [email protected]

Who should I contact regarding becoming a stockist?

Please email us on [email protected]. We will forward your query to our head of Wholesale.

I would love to work for Cowshed. How can I see current vacancies?

Cowshed is made up of creative, committed and enthusiastic people who pride themselves on providing a high quality experience for their customers and suppliers. Our head office is based in the hub of the bustling Soho in central London and is home to product development, ecommerce, supply chain management, sales and marketing.

You can view all new Cowshed positions by visiting the Soho House careers site at http://careers.sohohouse.com/. Alternatively you can always contact [email protected] if you would like to express interest or in order to apply for a specific position you might have seen advertised. 


Spa Enquiries, Bookings & Cancellations

How can I make a spa booking online?

Head to our ‘Visit a Spa’ section on our website and select the spa you are interested in. Unfortunately at this time, not all of our spas are able to take online bookings. However, if available, you will be able to click through to our bookings page where you will be able to view treatments and confirm your reservation.

Why can I only book selected treatments online?

Certain treatments may require a consultation or further information that would be difficult to obtain online so it would be simpler to book by phone or in person. Some of our treatments and events such as a Pretty Party can be tailored to your individual needs so a chat would be fantastic.

How much notice is required if I need to amend or cancel a reservation?

We ask that you give us 24 hours’ notice if you need to amend or cancel a reservation or the full cost of the treatment will be charged. Please note that we will be requesting credit card details to secure your booking.

Is there a waiting list for reservations?

If your desired reservation time is unavailable we would be happy to place you on a waiting list and notify you should someone else cancel their reservation. In this instance, please contact your desired spa directly and leave your details with one of our staff members who will be in touch if an appointment becomes available. 

I require special assistance. How can I ensure my needs will be met?

Some of our spas have wheelchair access and all of our spas are suitable for people with visual or hearing impairments. For specific information please contact the venue you would like to visit. We are currently trying to improve access to all of our sites and services, so everyone can enjoy them. While improvements are being made, we apologise for any inconvenience. 

If you have any suggestions, comments or feedback regarding access please email [email protected].
For more information on specific spa sites please contact [email protected].

How early should I arrive for my treatment?

Please arrive 15 minutes prior to your appointment in order to register. If you arrive late the time of the appointment may be shortened out of consideration to the next customer.

Can I choose between a male or female therapist?

Yes. If you wish to request the gender of your therapist please mention this when making your appointment.

What if I am pregnant?

We are proud to offer a specialised menu of maternity treatments, just ask at reception for further information. Please note our pregnancy and safety policy: no treatments can be given in the first 12 weeks of pregnancy. Please ensure you inform your therapist if you are pregnant to allow us to tailor your experience. 

Do I need to mention if I have a health condition?

Yes. Please advise us of any health conditions and any medication you are taking.

How do gift vouchers work?

Gift vouchers are available for an amount or treatment of your choice. They are valid for 12 months (expiry date as stated on the card) and are non-refundable. If you would like to redeem a voucher against treatments or products, please bring it with you on the day of your visit.

Please note that gift vouchers will not be accepted in our Cowshed outlet stores (London Designer Outlet, Wembley or Bicester Village, Oxfordshire)

Is there an underage policy?

Yes. No one under the age of 14 is permitted in our Cowshed Spas. Our treatments are specially tailored for adults; however we do offer treatments to those aged 16-18 year olds with parental consent. For more information please call our Customer Care team on 020 3350 3470 or get in touch with your nearest spa.

What is your spa etiquette?

Although we encourage sociable grooming, we request that you refrain from using your mobile phone while you are in Cowshed Relax.


Account Enquiries

What will I receive if I subscribe to the Cowshed newsletter?

You will receive all of the latest updates on new product launches, seasonal offers and promotions.  

Do I need an account with Cowshed to place an order?

While you don't have to have an account to be able to place an order, our members benefit from a great deal of account options including order tracking, past order history, marketing options and the ability to store multiple delivery addresses for faster check out. Please note that when ordering you will be asked whether you would like to create an account with Cowshed online.

Can I store multiple addresses?

Storing multiple addresses is just one of the benefits of having an account with Cowshed for a fast and efficient check out. You’ll also be able to quickly update and change your billing and delivery details through the account section.

How do I reset my password?

From the account settings page you will always be able to change your password should you require and in the instance that you might have forgotten your password you can always click the ‘Forgotten My Password’ button at the login page in order to have a password reset emailed to your selected email address.

How do I enhance my security when I shop online?

At Cowshed we endeavor to ensure your personal information is secure when visiting our online store, however there are additional security measures we advise our customers to adopt in order to enhance online security.

These include;

  • Ensuring your internet browser is up-to-date with the latest version.
  • Choosing unique passwords, keeping them private, and changing them frequently.
  • Investing in a reputable anti-virus software program and ensuring all updates are installed.

If you are ever concerned that you have been the victim of fraudulent activity, contact your bank immediately to ensure your credit cards are cancelled.