Delivery

Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Soho Home will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer. There will be no further payable amount owed by the customer once the order is placed.

If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our Soho Support team.

For our customers based in Spain and associated islands, you will be contacted by our delivery partners regarding the clearance of your order through customs.

You will be asked to provide the following:

• Your passport
• Your Número de Identificación de Extranjero (NIE), either paper or card version
• Your customs agent declaration - the English version is for translation purposes, but the Spanish copy must be completed at the top and signed at the bottom
• Empadronamiento, if you have one
• Residencia card, if you have one

If you're unable to provide this information, there's a risk we may not be able to deliver your order and it will instead be returned to us.

For more information or assistance, please contact our Soho Support team.

When your order leaves our warehouse you will be sent a Dispatch Confirmation email, within this will be you your Cowshed tracking number.

To track your order online please visit the carrier's dedicated tracking site:

For UK orders shipped with Evri click here.

For orders to Europe and the rest of the world shipped with DHL click here.

If you have not received a Dispatch Confirmation email within 10 working days please get in touch with our Soho Support team

In light of Covid_19 restrictions, we're taking additional precautions alongside our delivery partners and have removed 'signed for' deliveries so all small item deliveries are now 'contactless' safeguarding both drivers and customers.

For orders shipped within the UK, Evri will not require a signature for delivery and may leave your parcel in a safe place if deemed appropriate.

Once you receive your tracking number you will be able to amend your delivery preferences with Evri directly either online or via the Evriapp.

For orders shipped outside of the UK, DHL will require a signature for delivery.

Once you receive your tracking number you will be able to amend your delivery preferences with DHL online.

Your Cowshed order will be delivered as below:

UK Orders: shipped with Evri, Monday to Saturday, 8am-8pm

UK Orders: shipped with DPD, Monday to Friday, 8am-6pm

DPD will make one attempt to deliver to your chosen address, after which your order will be taken to a neighbour or a local Pickup parcelshop. You will have seven days to collect your order before it is returned to us.

EU & International Orders: shipped with DHL, Monday to Friday, 9am-5.30pm

Please note that delivery will not be attempted on Public Holidays.

Our shipping partner may return your parcel to us if the address is incorrect, incomplete or there has been three failed delivery attempts.

We ask that you please ensure your address details are entered correctly when checking out. If you do spot a mistake once your order has been placed please contact our Soho Support team right away and they will do their best to assist to you.

If we are unable to deliver your parcel it will be returned to our warehouse and we will process your order as a return and issue you with a full refund.

Please note that we are unable to re-ship packages that are returned to us as undeliverable.

Please note that we ship all international orders on a 'Delivered at Place' (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival.

Please note that we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.