Delivery & Returns

*We're offering our UK mainland customers free standard shipping for a limited time only, terms and conditions apply.

COVID-19 Update

In light of Covid_19 restrictions, we're taking additional precautions alongside our delivery partners and have removed 'signed for' deliveries; all small item orders are now 'contactless' safeguarding both drivers and our customers.

Delivery

For delivery within the UK we offer the following options:

UK Hermes Standard Delivery: £4.95, free on orders over £50
Orders are dispatched on a 3-5 day service with our delivery partner Hermes, delivered Monday to Saturday.*

UK DPD Standard Delivery: £6.95
Orders are dispatched on a two-day service with our delivery partner DPD, delivered Monday to Friday.*

Islands & Highlands Standard Delivery: £6.95, free on orders over £80
Orders are dispatched on a 3-5 day service with our delivery partner Hermes, delivered Monday to Saturday*

*Bank Holidays may affect the dispatch and delivery of your order by up to two working days, please see your tracking information for your estimated delivery date.

Please note that Next Day Delivery may not be available during sale or promotional periods

Delivery to a BFPO Address

We are able to deliver your Cowshed Order to a BFPO address, please select our UK Hermes Standard Delivery service at checkout.

Delivery to Europe

Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery Customers agree that Cowshed will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer. There will be no further payable amount owed by the customer once the order is placed.

For delivery within Europe we offer the following option:

EU Standard Delivery: £19.99

Your order will be dispatched from our UK distribution centre with our delivery partner DHL, you can expect to receive your order within 5-10 working days.* Orders will be delivered Monday to Friday, excluding Public Holidays, between 9am-6pm, local time.

*Public Holidays may affect the dispatch and delivery of your order by up to two working days, please see your tracking information for your estimated delivery date.

Delivery to the Rest of the World

For delivery to the rest of the world we offer the following options:

Standard Delivery Middle East: £26.00

Regions including but not limited to: Qatar, UAE, Saudi Arabia, Israel, Lebanon, Oman

Standard Delivery Asia: £42.00

Regions including but not limited to: China, Japan, Indonesia, Hong Kong, Singapore

Standard Delivery South America: £48.00

Standard Delivery Australia: £35.00

Standard Delivery New Zealand: £43.00

Your order will be dispatched from our UK distribution centre with our delivery partner DHL, you can expect to receive your order within 5-15 working days.* Delivery times will vary according to your region so please check your tracking information for your estimated delivery date.* Orders will be delivered Monday to Friday, excluding Public Holidays, between 9am-6pm, local time.

*Public Holidays may affect the dispatch and delivery of your order by up to two working days, please see your tracking information for your estimated delivery date.

Tax & Duties

Please note that we ship all international orders on a 'Delivered Duties Unpaid' (DDU) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival.

Please note that we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

Returns

Our Return Policy

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note, we're unable to process exchanges.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

Please note that if you have purchased your products via one of our stockists you will need to arrange your return with them directly.

How to Return

For all returns, please complete the Return Code column on your Dispatch Note and include inside your parcel. The goods must be returned unused and in perfect condition complete with original packaging so take care to ensure you have securely packaged up your return.

We include a Royal Mail Free Returns Label inside all our UK orders, simply attach the pre-paid label to the front of your parcel and take your return to any UK Post Office counter

For our customers outside of the UK, we do not offer a free returns service so we ask that you use a fully tracked service with any reputable carrier.

Please note that Cowshed Ltd cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.

For any further assistance please contact our Customer Care team directly.

Our Return Address

Cowshed, Unit 3510, Rhenus, Wellington Parkway, Magna Park, Lutterworth, Leicestershire, LE17 4XW, United Kingdom

Receiving Your Refund

We aim to process your return within 7 working days of receipt into our warehouse, you will receive email confirmation once your return has been received and your refund completed.

Your refund will be made via your original method of payment. We advise that it may take 5-10 working days for the funds to be reflected in your account.

Exclusions

You can return any unwanted item to us within 28 days of receipt providing that it is unused and in perfect, resalable condition complete with original packaging.

Please note that if you have purchased your products via one of our stockists you will need to arrange your return with them directly.

Faulty Return

If you have received a faulty or incorrect item please contact our Customer Care team directly.

Where possible, please also take clear photos which reflect the issue so we can resolve as efficiently as possible.

Missing Return or Refund

If you have checked your tracking information and can see that seven working days have passed since your return was received by our warehouse please email our Customer Care team.

Please ensure you include your name, your order number, the item(s) returned and your return tracking information to allow us to look into your query without further delay.

Cancelling an Order

The Consumer Contracts Regulations are in place to protect your rights. You have up to 14 days from the date you receive your order to cancel it.

For further details on how to cancel your order and return an item to us in accordance with the Consumer Contracts Regulations 2013, please see our Terms and Conditions or contact our Customer Care team.