Skip to main content

Our COVID-19 guidelines

Keeping you safe during COVID-19

We’ve introduced several protection and social distancing measures to keep our team and customers safe, in addition to the below please contact your local site for specific guidelines and restrictions.
How are we keeping you safe during COVID-19?

We would like to like to let you know how we have increased our sanitation in response to COVID-19. Our spa has always upheld strict hygiene practices and the well-being of our guests is our priority. As we look forward to welcoming you, we would like to reassure you that the following additional protocols have been introduced, so you can feel safe and protected while you're with us.

  • Exceeding all local and regulatory guidelines relating to sanitation and hygiene
  • Prohibiting employees who have a fever or are sick from engaging with guests
  • Training employees on sanitation and hygiene standards
  • Fully sanitising all treatment areas between each service

Prior to check-in, all guests are required to have a temperature check via a scanner. We also ask that you wear a face mask as per the government guidelines.

Due to social distancing guidelines, you will be unable to wait in the spa before or after your treatment as we have limited seating. We kindly ask that you only arrive 5 minutes prior to your appointment.

We're currently unable to take group bookings due to social distancing guidelines.

Will you be serving food and drink at the spas?

Unfortunately not at the moment. We encourage you to bring your own water, but we will be able to offer it neccessary.

What is the payment and cancellation policy?

We are only taking card payments at the moment, you are also able to pay via gift card.

You can cancel up to 24 hours before your treatment without charge. If you're feeling unwell, please do not attend your treatment and let the spa know as soon as possible. Occasionally, we may have to reschedule an appointment if no therapists are available, however we will try to provide 24 hours notice.

How do I book?

You can book online or call the spa directly. We are offering treatments in line with current goverment guidelines and will update the website with any changes.