Our COVID-19 guidelines

Keeping you safe during COVID-19

We’ve introduced several protection and social distancing measures to keep our team and customers safe, in addition to the below please contact your local site for specific guidelines and restrictions.

How are we keeping you safe during COVID-19?

We'll continue to be mindful of our guests and teams' health and safety and ask that you abstain from having treatment if you are aware that you have Covid. Please get in touch with the spa team, who will be able to assist with rescheduling your appointment.

Masks are optional for both guests and staff. If you'd prefer your service provider to wear one, please let us know upon booking.

What is the payment and cancellation policy?

We are only taking card payments at the moment, you are also able to pay via gift card.

You can cancel up to 24 hours before your treatment without charge. If you're feeling unwell, please do not attend your treatment and let the spa know as soon as possible. Occasionally, we may have to reschedule an appointment if no therapists are available, however we will try to provide 24 hours notice.