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Our return policy

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note, we're unable to process exchanges.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

Personalised/ monogrammed items are non-returnable.

Please note that if you have purchased your products via one of our stockists you will need to arrange your return with them directly.

All other terms and conditions related to returns and refunds apply.

We have now extended our returns period for Christmas. For orders placed after 1 November 2022, you'll have until 31 January 2023 to return your item to us.

How to return

For all returns, please complete the Return Code column on your Delivery Note or Commercial Invoice and include inside your parcel. The goods must be returned unused and in perfect condition complete with original packaging so take care to ensure you have securely packaged up your return.

We include a Royal Mail Free Returns Label inside all our UK orders, simply attach the pre-paid label to the front of your parcel and take your return to any UK Post Office counter

For our customers outside of the UK, we do not offer a free returns service so we ask that you use a fully tracked service with any reputable carrier.

Please note that Cowshed Ltd cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.

For any further assistance please contact our Soho Support team directly.

Return FAQs