Arrival
Please arrive 15 minutes before your appointment to register. If
you arrive late, your appointment will be shortened out of
consideration for the next customer.
Health Conditions
When making your booking please advise us of any health
conditions and any medication you are taking. For certain medical
conditions we will require written permission from your doctor to
proceed. Please speak to our spa or House Help team for more
information.
Pregnancy
We are proud to offer a specialised menu of maternity
treatments. Inform your therapist if you are pregnant to allow us
to tailor your experience. Please note our pregnancy and safety
policy: no treatments can be given in the first 12 weeks of
pregnancy.
Age Policy
No one under the age of 16 is permitted in our Cowshed spas. Our
treatments are specially tailored for adults; however, we do offer
treatments to those aged 16-18 with parental consent.
Accessibility
Some of our spas have wheelchair access and all of our spas are
suitable for people with visual or hearing impairments. For
specific information please contact the venue you would like to
visit.
Therapists
If you would like either a female or male therapist, please let
us know when making the booking.
Spa Etiquette
Although we encourage social grooming we request that you
refrain from using your mobile when in our spas.
Need more information? You may find our FAQs helpful.
