Frequently asked questions

We continue to uphold strict hygiene practices at our spa, and have put new protective and social distancing measures in place to keep our customers and employees safe. As our spas reopen, all guests will be required to have a temperature check via a scanner prior to check-in, and must wear a face mask as per the government guidelines.

To ensure that you feel safe during your visit, we have introduced the following protocols:

• Employees who are unwell will be prohibited from engaging with guests
• Further training for employees on sanitation and hygiene standards
• Fully sanitising all treatment areas between each service
• Exceeding all local and regulatory guidelines relating to hygiene

As per the government guidelines, it is a requirement to wear a face mask throughout your visit.

Unfortunately, not at the moment. We encourage you to bring your own water, but we can offer some if necessary.

Due to social distancing guidelines, you are unable to wait in the spa before or after your treatment as we have limited seating. We kindly ask that you arrive five minutes prior to your appointment.

We are only taking card payments at the moment.

Yes, the gift card booking process will function as normal. Please check the gift card page for terms and conditions.

We have automatically extended all gift cards until June 2021 to ensure that you're able to use your existing balance.

Unfortunately, not at the moment due to social distancing guidelines.

You can cancel up to 24 hours before your treatment without charge. If you're feeling unwell, please do not attend your treatment and let the spa know as soon as possible. Occasionally, we may have to reschedule an appointment if no therapists are available. However, we will try to provide 24 hours' notice.

In accordance with the UK government guidelines, please let us know if any of the below apply to you at least 24 hours before your appointment:

• You have COVID-19-related symptoms (continuous new cough, high temperature, loss or change to your sense of smell or taste)
• Received a positive COVID-19 test result in the last 10 days
• Been informed in the last 10 days by a local government, Test and Trace or any close contacts that you need to self-isolate
• Someone you live with has symptoms or tested positive
• You have travelled in the last 10 days and you didn't complete the required isolation period.

If necessary, you can cancel your appointment in line with our cancellation policy.

You can book online or call the spa directly,

Visit the Spa page on our website and you'll be able to make a booking at your desired spa location.

At this time, not all of our spas are able to take online bookings. Where available, you will be able to click through to our bookings page where you will be able to view treatments and confirm your reservation.

Certain treatments may require a consultation or further information that would be difficult to obtain online so are simpler to book by phone or in person.

Some of our treatments and events such as a Pretty Party can be tailored to your individual needs so a chat would be fantastic, please contact your chosen spa for more information.

We ask that you give us 24 hours' notice if you need to amend or cancel a reservation or the full cost of the treatment will be charged.

Please note that we will be requesting credit card details to secure your booking in line with our cancellation policy.

If your desired reservation time is unavailable we would be happy to place you on a waiting list and notify you should someone else cancel their reservation.

Please contact your desired Cowshed Spa directly and leave your details with one of our staff members who will be in touch if an appointment becomes available.

Some of our spas have wheelchair access and all of our spas are suitable for people with visual or hearing impairments. For specific information please contact the venue you would like to visit.

We are currently trying to improve access to all of our sites and services, so everyone can enjoy them. While improvements are being made, we apologise for any inconvenience.

If you have any suggestions, comments or feedback regarding access please email [email protected]

For more information on specific spa sites please contact [email protected]

We ask that you arrive 15 minutes before your appointment in order to register.

Please note that if you arrive late your appointment may be shortened out of consideration to the next customer.

Yes, if you wish to request the gender of your therapist please mention when booking your appointment.

We are proud to offer a specialised menu of maternity treatments, ask at reception for further information.

Please note our pregnancy and safety policy: no treatments can be given in the first 12 weeks of pregnancy. so ensure you inform your therapist if you are pregnant to allow us to tailor your experience.

Yes, please advise us of any health conditions and any medication you are taking while booking your appointment.

Cowshed Gift Vouchers are available for an amount or treatment of your choice.

They are valid for 12 months (expiry date as stated on the card) and are non-refundable. If you would like to redeem a voucher against treatments or products, please bring it with you on the day of your visit.

Please note that gift vouchers will not be accepted in our Cowshed outlet stores (London Designer Outlet, Wembley or Bicester Village, Oxfordshire).

Yes, no one under the age of 14 is permitted in our Cowshed Spas. Our treatments are specially tailored for adults; however we do offer treatments to those aged 16-18 year olds with parental consent.

For more information please call our Customer Care team on (44) 3350 3470 or get in touch with your chosen Cowshed Spa.

Although we encourage sociable grooming, we request that you refrain from using your mobile phone while you are in Cowshed Relax.

We are offering treatments in line with current government guidelines. Unfortunately at this time, we are unable to provide dual treatments, including simultaneous mani/pedis, couples massages, and group bookings. We will continue to reevaluate this according to government advice and updates.