FAQ

Account queries

How do I create an account? 

You can create an account by signing up here

I forgot my password. How should I proceed? 

Please select the ‘Forgotten your password?' button on our sign-up page and you will be sent instructions on how to reset your password.

How do I change my account details? 

Please log-in to your account and you’ll see a range of categories you can edit in the My Account section.

How do I unsubscribe? 

Please use the unsubscribe link at the bottom of any email. Alternatively, you can contact us at support@cowshed.com.

Soho House member queries

What is a Soho House members and Soho House Friends benefit?

At Cowshed.com Soho House members and Soho House Friends benefit from 25% off our range of products. This is visible at product pages when a member is logged in. There may be seasonal occasions where we increase the discount. Gift cards are excluded from this discount.

How can I use my Soho House member discount?

Please log in using the “Soho House Member” button on the sign in page. You can see your
benefit/membership price on the product pages.

Order queries

Can I amend or cancel my order? 

Unfortunately, once you have placed your order, amendments or cancellations cannot be made. Please contact us at support@cowshed.com.

When will my order be dispatched? 

We process orders 5 days a week and aim to dispatch all orders within 48 hours.

Once your order has been dispatched, we will send you an email with your tracking information.

I have received a damaged or incorrect item. How should I proceed?

We are sorry to hear that you received a damaged or incorrect item. Please contact our customer service team who will be happy to assist you further.

An item is missing from my order. How should I proceed? 

We are sorry to hear that your order is incomplete, please contact our customer service team who will be happy to assist you further. 

Do you offer gift wrapping? 

We currently don’t offer gift wrapping but we do offer gift boxes in medium and large.

Payment queries

What payment methods do you accept? 

We currently accept the following payment methods: 

Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Union Pay. Shop Pay, Apple Pay, Google Pay, Bancontact & iDEAL

We trade in GBP (£), EUR (€) and USD ($), your currency will be selected based on your delivery address. 

Are my card details secure?

At Cowshed we understand that your online security is of paramount concern. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider. 

For more information, please see our Privacy policy. 

Can I use my gift card to pay online? 

Yes, you can pay for your items with your e-gift card. Please add the details at checkout.

How do I use my promotional code? 

Once you have added all your products to your basket. Please add your promotional code to the “Add a promotional code” section underneath your basket. Should you have trouble applying your code, please check if your code is still valid or alternatively contact our customer service team. Please note that promotional codes cannot be used in conjunction with any other offer, including sale items, and you are limited to one code per transaction.

I forgot to add my promotional code, can I be refunded? 

We cannot retrospectively add a promotional code to your order or refund the equivalent amount so please do check your order before placing it.

How can I use my Soho House member discount?

Please log in using the “Soho House Member” button on the sign in page. You can see your
benefit/membership price on the product pages.

Delivery queries

Delivery options

Please find a link to our Delivery options here.

Return and Refund queries

What is your returns policy? 

We hope that you will be happy with your order, however, if for any reason you wish to return something us for a refund you may do so within 28 days of receipt provided that the item is unused, in perfect condition and complete with original packaging.

Please note that if you have purchased your products via one of our stockists you will need to arrange your return with them directly.

Do you offer exchanges? 

We currently don’t offer exchanges on any purchases

How do I return an Item – UK?

For all returns, please complete the Return Code column on your Delivery Note or Commercial Invoice and include inside your parcel. The goods must be returned unused and in perfect condition complete with original packaging so take care to ensure you have securely packaged up your return.

We include a Royal Mail Free Returns Label inside all orders, simply attach the pre-paid label to the front of your parcel and take your return to any UK Post Office counter

How I return an item – Rest of World?

We do not offer a free returns service, we therefore ask that you use a fully tracked service with any reputable carrier.

Please note that Cowshed cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.

When will my refund be processed? 

We aim to process your return within seven working days of receipt into our warehouse. Your refund will be made via your original method of payment, please note it may take 5-10 working days for the funds to be reflected in your account.

Product queries

Cowshed Products

Cowshed has evolved into a holistic range of products and treatments, all bound together through our continued use of natural botanicals from sustainable sources containing the highest quality essential oils. On top of which we guarantee: 

  • No Parabens (preservatives)
  • No Petrochemicals (petroleum bi-products)
  • No Sulphates (artificial foaming agents) 
  • No Animal Ingredients (spare a little organic beeswax and wildflower honey) 
  • No Artificial Fragrance 
  • No Animal Testing (not now, not ever) 

We continue to make all our products in England, ensuring local sustainability and optimal 'just picked' freshness. 

Are Cowshed products safe to use during pregnancy? 

Essential oils are used in all Cowshed products;however, they aren't deemed harmful during pregnancy unless used in high doses. All our fragrance concentrations are compliant with guidelines set by IFRA (International Fragrance Association). If you have any concerns, we recommend seeking medical advice before use.

Our tailored Maternity range is designed especially for new and expectant mothers. Made with wild-crafted Sea Buckthorn Oil, the range is rich in vitamins, carotenes, minerals and fatty acids to provide your skin with all the nourishment it needs.

Cowshed Spa

How can I make a Spa booking online? 

Visit the Spa page here, where you can make a booking at your desired Spa location. 

Where available, you will be able to click through to our bookings page, where you will be able to view treatments and confirm your reservation.