US & Canada:
Cowshed, Seko Logistics Chicago, 1111 Chase Ave, Suite A, Elk Grove Village, IL 60007, USA
Our return policy
We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note, we're unable to process exchanges.
You have 28 days from receipt of your order to return an unwanted item to us for a full refund.
Personalised/ monogrammed items are non-returnable.
Please note that if you have purchased your products via one of our stockists you will need to arrange your return with them directly.
All other terms and conditions related to returns and refunds apply.
How to return
For all returns, please complete the Return Code column on your Dispatch Note and include inside your parcel. The goods must be returned unused and in perfect condition complete with original packaging so take care to ensure you have securely packaged up your return.
We do not offer a free returns service so we ask that you use a fully tracked service with any reputable carrier. Please keep hold of your proof of postage receipt so you can ensure that your return reaches us successfully.
For any further assistance please contact our Soho Support team directly
Return FAQs
Please keep hold of your proof of postage receipt so you can
ensure that your return reaches us successfully.
You will receive email confirmation once your return has been
received and your refund completed.
We aim to process your return within seven working days of
receipt into our warehouse.
Your refund will be made via your original method of payment,
please note it may take 5-10 working days for the funds to be
reflected in your account.
We're very sorry you've experienced an issue with your online
order.
If you need to return your items owing to defects, incomplete or
incorrect delivery, please contact our Soho
Support team directly.
If possible, please also take clear photos which reflect the issue
so we can resolve as efficiently as possible.
There is a limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our Soho Support team right away.
