Delivery & Returns
Weather Update
Hazardous weather conditions across the US are causing substantial disruptions throughout our delivery network. Please refer to your tracking number for up-to-date delivery information on your order.
COVID-19 Update
In light of Covid_19 restrictions, we're taking additional precautions alongside our delivery partners and have removed 'signed for' deliveries; all small item orders are now 'contactless' safeguarding both drivers and our customers.
Delivery
Our Shipping Services
For shipping within the United States and Canada we offer the following options:
Standard Shipping: $9.95, free on orders over $100
Please note, orders to Canada may be subject to additional handling charges.
Territories and Outlying States: Standard Shipping: $30.00, free on orders over $100
Regions including but not limited to: Alaska, Puerto Rico, Guam and Hawaii
Orders are dispatched from our US warehouse with our shipping partner FedEx on a Ground Service, you can expect to receive within 10-15 working days.*
Your order will be delivered Monday- Saturday, between 9am. and 8pm (businesses by 4:30 pm).
*Outlying regions may take a little longer, please check your tracking information for your estimated delivery date.
**Public Holidays may affect the dispatch and delivery of your order by up to two working days, please see your tracking information for your estimated delivery date.
Tax and Duties
Please note that we ship all international orders on a 'Delivered Duties Unpaid' (DDU) basis.
Your order may be subject to charges or fees imposed by your
local customs authority. Payment of these will be necessary to
release your items from customs on arrival.
Please note that we have no control over these charges and cannot
predict their amount or offer a refund for them.
We recommend that you contact your local customs office for details
on how these charges are assessed and applied to your delivery.
Returns
Our Return Policy
We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note, we're unable to process exchanges.
You have 28 days from receipt of your order to return an unwanted item to us for a full refund.
Please note that if you have purchased your products via one of our stockists you will need to arrange your return with them directly.
How to Return
For all returns, please complete the Return Code column on your
Dispatch Note and include inside your parcel. The goods must be
returned unused and in perfect condition complete with original
packaging so take care to ensure you have securely packaged up your
return.
We do not offer a free returns service so we ask that you use a
fully tracked service with any reputable carrier. Please keep hold
of your proof of postage receipt so you can ensure that your return
reaches us successfully.
For any further assistance please contact our
Customer Care team directly.
Our Return Address
Cowshed, Seko Logistics Chicago, 1111 Chase Ave, Suite A, Elk Grove Village, IL 60007, USA
Receiving Your Refund
We aim to process your return within 7 working days of receipt into
our warehouse, you will receive email confirmation once your return
has been received and your refund completed.
Your refund will be made via your original method
of payment. We advise that it may take 5-10 working days for
the funds to be reflected in your account.
Exclusions
You can can return any unwanted item to us within 14 days of
receipt providing that it is unused and in perfect, resalable
condition complete with original packaging.
Please note that if you have purchased your products via one of our
stockists you will need to arrange your return with them
directly.
Faulty Return
If you have received a faulty or incorrect item please contact our Customer Care team directly.
Where possible, please also take clear photos which reflect the issue so we can resolve as efficiently as possible.
Missing Return or Refund
If you have checked your tracking information and can see that 7
working days have passed since your return was received by our
warehouse please email our
Customer Care team.
Please ensure you include your name, your order number, the item(s)
returned and your return tracking information to allow us to look
into your query without further delay.
Cancelling an Order
There is a very limited window where we may be able to cancel your
order prior to dispatch. If you would like to cancel your order,
please contact our
Customer Care team right away.
