For shipping within the United States we offer the following options:
|
Destination |
Service | Duration | Price |
|---|---|---|---|
| US | FedEx - standard | 5-7 working days | $9.95, free on orders over $80 |
|
US |
FedEx - premium | 2-3 working days | $15 |
| US territories | FedEx - standard | 10-15 working day | $30 |
For shipping to Canada, we offer the following options:
|
Destination |
Service | Duration | Price |
|---|---|---|---|
| Canada | FedEx - standard | 10-15 working days | $30 |
Please note that we ship all orders to Canada and US territories on a 'Delivered at Place' (DAP) basis.
Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival.
Please note that we have no control over these charges and cannot predict their amount or offer a refund for them.
We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.
When your order leaves our warehouse you will be sent a Dispatch
Confirmation email, within this will be you your Cowshed tracking
number.
To track your order online please visit the carrier's dedicated
tracking site:
For US and Canadian orders shipped with Fedex click here.
If you have not received a Dispatch Confirmation email within 10 working days please get in touch with our Soho Support team.
For orders shipped within the United States and Canada, Fedex will not require a signature for delivery and may leave your parcel in a safe place if deemed appropriate.
Your Cowshed order will be delivered as below:
US & Canadian Orders: shipped with Fedex, Monday to Saturday, 9am-8 pm (businesses by 4:30pm)
Please note that delivery will not be attempted on Public
Holidays.
Our shipping partner may return your parcel to us if the address is
incorrect, incomplete or there has been three failed delivery
attempts.
We ask that you please ensure your address details are entered
correctly when checking out. If you do spot a mistake once your
order has been placed please contact our Soho
Support team right away and they will do their best to assist
to you.
If we are unable to deliver your parcel it will be returned to our
warehouse and we will process your order as a return and issue you
with a full refund.
Please note that we are unable to re-ship packages that are
returned to us as undeliverable.
Please note that we ship all orders to Canada and US territories on a 'Delivered at Place' (DAP) basis.
Your order may be subject to charges or fees imposed by your
local customs authority. Payment of these will be necessary to
release your items from customs on arrival.
Please note that we have no control over these charges and cannot
predict their amount or offer a refund for them.
We recommend that you contact your local customs office for details
on how these charges are assessed and applied to your delivery.
