Delivery & Returns
Warehouse Closure, August 2018
Please kindly note that our warehouse will be closed for one week commencing on August 3rd in order to make improvements to our services. Orders placed during this time may be subject to delay. For more information please contact our Customer Care team by emailing firstname.lastname@example.org or by calling 877 235 9455.
Where We Deliver To
We deliver to US states and Canada only at this time. Delivery times will vary according to region. Please note, deliveries to Canada may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer. These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.
If you would like to place an order to be delivered outside the US and Canada, please head to our UK site via the link in the footer, and you may purchase in GBP and ship internationally from here.
Please note, any orders placed for delivery addresses outside the US and Canada will be cancelled, and your order will have to be re-placed on the UK site.
Shipping and Handling Charges
Free Standard, UPS Ground delivery on orders over $100 | $9.95 to be charged on orders under $100
Guam, Puerto Rico & Haiwaii Deliveries - Free Standard, UPS ground delivery on orders over $100 | $30 to be charged on orders under $100
Restricted Items - Please note, products containing alcohol such as diffusers and room fragrances must be delivered by UPS Ground.
How quickly will my order be dispatched?
Although delivery times vary according to the delivery address, you will receive your order within 5-7 working days.
Stock Take - Please kindly note that our warehouse will be closed from Friday 5th January for stock take until Sunday 14th January. Orders placed during this time may be subject to delay, we apologise for any inconvenience caused.
Track My Order
When your order is despatched, you will receive a shipping confirmation to your email address. Within this will be your tracking number with which to monitor the whereabouts and progress of your package.
Signing For My Order
At this time, we do not require a signature to deliver your order. Both UPS and FedEx will leave packages at a location if deemed safe.
Deliveries are attempted between Monday and Friday 8-7, and will be carded three times before the parcel is returned to the depot. Should you be unable to arrange re-delivery, your order will be returned to us and will be processed as a refund. Please note that we are unable to re-send packages that are returned to us as undeliverable. Our shipping courier will return your parcel back to us if the address is incorrect or outdated or there have been a number of failed delivery attempts. Therefore, please ensure that the address details you enter in are accurate and someone will be in to sign for your parcel.
If you are not completely satisfied with your online purchase from Cowshed.com, please return the item within 14 working days of delivery. Your items must be returned in the condition that they were delivered in order for a refund to be processed. We will refund the price paid by you for the goods, including the initial delivery charge, within 30 days of being informed of your request for a refund. Customers are required to cover the cost of the return and we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.
How To Make A Return
Please enclose your name, address, order #, contact number, and reason for return with your items and send to;
Seko Logistics, Prologis Park, Suite 402, 4 Aurora Drive, Cranbury, NJ, 08512 USA
Ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. If you return items for reasons other than defects, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us.
We cannot process exchanges at this time.
If you have received an incomplete, incorrect or faulty order, we will happily cover the cost of the return. Please email email@example.com or call 1 877 235 9455 with the details of the issue you have encountered and we will be pleased to assist you.