Spa Policy

Arrivals

Please arrive 15 minutes before your appointment to register. If you arrive late, your appointment will be shortened out of consideration for the next customer.

Cancellations

If you need to change or cancel an appointment, we ask that you give us 24 hours’ notice or the full cost of the treatment will be charged. Please note that we request credit card details to secure bookings.

Health Conditions

When making your booking please advise us of any health conditions and any medication you are taking. For certain medical conditions we will require written permission from your doctor to proceed. Please speak to our spa or House Help team for more information.

#SpaEquitette

Although we encourage social grooming we request that you refrain from using your mobile when in our spas.

Age Policy

No one under the age of 14 is permitted in our Cowshed spas. Our treatments are specially tailored for adults; however, we do offer treatments to those aged 16-18 with parental consent.

Accessibility

Some of our spas have wheelchair access and all of our spas are suitable for people with visual or hearing impairments. For specific information please contact the venue you would like to visit.

We are currently trying to improve access to all of our sites and services, so everyone can enjoy them. While improvements are being made we apologise for any inconvenience caused. If you have any suggestions, comments or feedback regarding access please email [email protected].

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