Please arrive 15 minutes prior to your appointment to register. If you arrive late, the time of the appointment may be shortened out of consideration to the next customer.
When making your booking please advise us of any health conditions and any medication you are taking. On the day of your treatment, our spa team will ask you to complete a health questionnaire to ensure we are providing you the very best service and results, while assuring your comfort and safety. Please note that for certain medical conditions we will require written permission from your Doctor to proceed. Please speak to our Customer Care team for more information.
We are proud to offer a specialised menu of maternity treatments. Please ensure you inform your therapist if you are pregnant to allow us to tailor your experience. Please note our pregnancy and safety policy: no treatments can be given in the first 12 weeks of pregnancy.
If you need to change or cancel an appointment, we ask that you give us 24 hours’ notice or the full cost of the treatment will be charged. Please note that we request credit card details to secure your booking.
Cowshed's Age Policy
No one under the age of 18 is permitted in any of our Cowshed spas. Our treatments are specially tailored for adults. However, we do offer treatments to those aged 16-18 with parental consent.
Cowshed has good accessibility at The Ned.
If you would like either a female or male therapist, please let us know when making the booking.
Although we encourage social grooming we request that you refrain from using your mobile when in our spas.