FREQUENTLY ASKED QUESTIONS
How early should I arrive for my treatment?
We ask that you arrive 15 minutes prior to your appointment in
order to register. Please be aware that if you arrive late, the time of
the appointment will be shortened in consideration of the next person.
We have allowed a short time for consultation at the beginning
and relaxation at the end of each treatment.
Can I choose between a male and female therapist?
Yes. If you wish to request the gender of your therapist please
mention this when making your appointment.
What if I need to cancel a treatment?
If you cancel your treatment with less than 24 hours notice, you will
be charged 50% of the total cost of the treatment. A cancellation
on the day of an appointment or a no show will incur a 100%
charge. Multiple treatments require 48 hours notice and group
multiple treatments or parties of 4 or more require 72 hours notice.
What if I’m pregnant?
We have a selection of maternity treatments available. Please ask
Cowshed reception for further information. Please note our
pregnancy and safety policy: no body or facial treatments can be
given in the first 12 weeks of pregnancy; manicures and pedicures
are available, but please inform your therapist of your condition.
Do I need to mention if I have a health condition?
Yes. Please advise us of any health conditions and any medication
you are taking.
How do gift vouchers work?
Gift vouchers are available for an amount or treatment of your
choice. They are non refundable. If you’d like to redeem a voucher
for treatments or products, please bring it with you on the day.
Is there an under age policy?
Yes. Our treatments are specifically tailored for adults. No one
under the age of 16 is permitted in Cowshed Relax. We offer treatments
to those aged 16-18 with parental consent.
What is your spa etiquette?
Although we encourage sociable grooming, we request that you
refrain from using your mobile phone while you’re in Cowshed.
Is gratuity included?
We recommend a 20% gratuity for quality services received at the